Table of Contents
Chapter 1. Methodology and Scope
1.1. Methodology Segmentation & Scope
1.2. Information procurement
1.2.1. Purchased database
1.2.2. GVR’s internal database
1.2.3. Secondary sources & third-party perspectives
1.2.4. Primary research
1.3. Information analysis
1.3.1. Data analysis models
1.4. Market formulation & data visualization
1.5. Data validation & publishing
Chapter 2. Executive Summary
2.1.业务流程外包市场——类y Snapshot & Key Buying Criteria, 2018 - 2030
Chapter 3. Business Process Outsourcing Market Variables, Trends & Scope
3.1. Market Size and Growth Prospects, 2018 - 2030
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
3.3.1. Market Driver Analysis
3.3.2. Market Restraint/Challenge Analysis
3.3.3. Market Opportunity Analysis
3.4. Penetration & Growth Prospect Mapping (Key Opportunities Prioritized)
3.5. Business Environment Analysis Tools
3.5.1. Industry Analysis - Porter's Five Forces Analysis
3.5.2. PEST Analysis
3.6. COVID-19 Impact Analysis
Chapter 4. Business Process Outsourcing Market Service Type Outlook
4.1. Business Process Outsourcing Market Share by Service Type, 2022 & 2030 (USD Billion)
4.2. Finance & Accounting
4.2.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.2.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
4.3. Human Resource
4.3.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
4.3.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
4.4. KPO
4.4.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
4.4.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
4.5. Procurement & Supply Chain
4.5.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
4.5.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
4.6. Customer Services
4.6.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
4.6.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
4.7. Others
4.7.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
4.7.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
Chapter 5. Business Process Outsourcing Market End-Use Outlook
5.1. Business Process Outsourcing Market Share by End-Use, 2022 & 2030 (USD Billion)
5.2. BFSI
5.2.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.2.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
5.3. Healthcare
5.3.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
5.3.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
5.4. Manufacturing
5.4.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
5.4.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
5.5. IT & Telecommunications
5.5.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
5.5.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
5.6. Retail
5.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.6.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
5.7. Others
5.7.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
5.7.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
Chapter 6. Business Process Outsourcing Market: Regional Outlook
6.1. Business Process Outsourcing Market Share by Region, 2022 & 2030 (USD Billion)
6.2. North America
6.2.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
6.2.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
6.2.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
6.2.4. U.S.
6.2.4.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
6.2.4.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
6.2.4.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
6.2.5. Canada
6.2.5.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
6.2.5.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
6.2.5.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
6.3. Europe
6.3.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
6.3.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
6.3.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
6.3.4. U.K.
6.3.4.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
6.3.4.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
6.3.4.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
6.3.5. Germany
6.3.5.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
6.3.5.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
6.3.5.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
6.3.6. France
6.3.6.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
6.3.6.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
6.3.6.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
6.3.7. Rest of Europe
6.3.7.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
6.3.7.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
6.3.7.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
6.4. Asia Pacific
6.4.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
6.4.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
6.4.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
6.4.4. China
6.4.4.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
6.4.4.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
6.4.4.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
6.4.5. India
6.4.5.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
6.4.5.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
6.4.5.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
6.4.6. Japan
6.4.6.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
6.4.6.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
6.4.6.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
6.4.7. Rest of Asia Pacific
6.4.7.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
6.4.7.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
6.4.7.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
6.5. Latin America
6.5.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
6.5.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
6.5.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
6.5.4. Brazil
6.5.4.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
6.5.4.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
6.5.4.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
6.5.5. Mexico
6.5.5.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
6.5.5.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
6.5.5.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
6.5.6. Rest of Latin America
6.5.6.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
6.5.6.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
6.5.6.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
6.6. Middle East & Africa
6.6.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
6.6.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
6.6.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
Chapter 7. Competitive Landscape
7.1. Accenture
7.1.1. Company overview
7.1.2. Financial performance
7.1.3. Product benchmarking
7.1.4. Recent developments
7.2. Amdocs
7.2.1. Company overview
7.2.2. Financial performance
7.2.3. Product benchmarking
7.2.4. Recent developments
7.3. Capgemini
7.3.1. Company overview
7.3.2. Financial performance
7.3.3. Product benchmarking
7.3.4. Recent developments
7.4. CBRE
7.4.1. Company overview
7.4.2. Financial performance
7.4.3. Product benchmarking
7.4.4. Recent developments
7.5.HCL科技公司有限
7.5.1. Company overview
7.5.2. Financial performance
7.5.3. Product benchmarking
7.5.4. Recent developments
7.6. Infosys Limited (Infosys BPM)
7.6.1. Company overview
7.6.2. Financial performance
7.6.3. Product benchmarking
7.6.4. Recent developments
7.7. NCR Corporation
7.7.1. Company overview
7.7.2. Financial performance
7.7.3. Product benchmarking
7.7.4. Recent developmentsDaiichi J
7.8. SODEXO
7.8.1. Company overview
7.8.2. Financial performance
7.8.3. Product benchmarking
7.8.4. Recent developments
7.9. TTEC
7.9.1. Company overview
7.9.2. Financial performance
7.9.3. Product benchmarking
7.9.4. Recent developments
7.10. Wipro
7.10.1. Company overview
7.10.2. Financial performance
7.10.3. Product benchmarking
7.10.4. Recent developments
List of Tables
Table 1 List of Abbreviation
Table 2 Global business process outsourcing market, 2018 - 2030 (USD Billion)
Table 3 Global business process outsourcing market, by region, 2018 - 2030 (USD Billion)
Table 4 Global business process outsourcing market, by service type, 2018 - 2030 (USD Billion)
Table 5 Global business process outsourcing market, by end-use, 2018 - 2030 (USD Billion)
Table 6 Global financing & accounting market by region, 2018 - 2030 (USD Billion)
Table 7 Global human resource market by region, 2018 - 2030 (USD Billion)
Table 8 Global KPO market by region, 2018 - 2030 (USD Billion)
Table 9 Global procurement and supply chain market by region, 2018 - 2030 (USD Billion)
Table 10 Global customer service market by region, 2018 - 2030 (USD Billion)
Table 11 Global others market by region, 2018 - 2030 (USD Billion)
Table 12 Global BFSI market by region, 2018 - 2030 (USD Billion)
Table 13 Global healthcare market by region, 2018 - 2030 (USD Billion)
Table 14 Global manufacturing market by region, 2018 - 2030 (USD Billion)
Table 15 Global IT & Telecommunications market by region, 2018 - 2030 (USD Billion)
Table 16 Global retail market by region, 2018 - 2030 (USD Billion)
Table 17 Global others market by region, 2018 - 2030 (USD Billion)
Table 18 North America business process outsourcing market, by service type 2018 - 2030 (USD Billion)
Table 19 North America business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
Table 20 U.S. business process outsourcing market, by service type 2018 - 2030 (USD Billion)
Table 21 U.S. business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
Table 22 Canada business process outsourcing market, by service type 2018 - 2030 (USD Billion)
Table 23 Canada business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
Table 24 Europe business process outsourcing market, by service type 2018 - 2030 (USD Billion)
Table 25 Europe business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
Table 26 Germany business process outsourcing market, by service type 2018 - 2030 (USD Billion)
Table 27 Germany business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
Table 28 U.K. business process outsourcing market, by service type 2018 - 2030 (USD Billion)
Table 29 U.K. business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
Table 30 Asia Pacific business process outsourcing market, by service type 2018 - 2030 (USD Billion)
Table 31 Asia Pacific business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
Table 32 China business process outsourcing market, by service type 2018 - 2030 (USD Billion)
Table 33 China business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
Table 34 India business process outsourcing market, by service type 2018 - 2030 (USD Billion)
Table 35 India business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
Table 36 Japan business process outsourcing market, by service type 2018 - 2030 (USD Billion)
Table 37 Japan business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
Table 38 Latin America business process outsourcing market, by service type 2018 - 2030 (USD Billion)
Table 39 Latin America business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
Table 40 Brazil business process outsourcing market, by service type 2018 - 2030 (USD Billion)
Table 41 Brazil business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
表42墨西哥业务流程外包市场t, by service type 2018 - 2030 (USD Billion)
Table 43 Mexico business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
Table 44 Middle East & Africa business process outsourcing market, by service type 2018 - 2030 (USD Billion)
Table 45 Middle East & Africa business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
List of Figures
Fig. 1 Business process outsourcing market segmentation
Fig. 2 Methodology
Fig. 3 Primary Research Pattern
Fig. 4 Information analysis
Fig. 5 Data Analysis Model
Fig. 6 Data Validation & Publishing
Fig. 7 Business process outsourcing: Market Snapshot
Fig. 8 Business process outsourcing Market Penetration and Growth Prospects Mapping
Fig. 9 Business process outsourcing market: Value chain analysis
Fig. 10 Market driver analysis
Fig. 11 Market restraint analysis
Fig. 12 Market challenge analysis
Fig. 13 Business process outsourcing market: Porter’s five forces analysis
Fig. 14 Business process outsourcing market: PEST analysis
Fig. 15 Business process outsourcing market analysis: Service Type segment analysis
Fig. 16 Business process outsourcing market analysis: End-Use segment analysis